About Incognito IT
One team for your IT, security, phones and internet.
For over 10 years we've managed technology for small and mid-sized businesses the way each one needs it, not the way that's most convenient for us.
Our story
Built in Kennewick. Trusted coast to coast.
Incognito IT started in the Tri-Cities with a simple idea: most IT companies manage every customer exactly the same way, and that one-size-fits-all approach leaves businesses stuck in a cycle of "turn it off and on again."
Since 2020 we've focused on the industries where getting IT wrong costs the most: law firms, government and municipalities, healthcare and dental practices, financial services and insurance, plus restaurants, bars and hotels. We still support every kind of business, from nonprofits to car dealerships to manufacturing plants.
We design a support plan around each client's people, systems and goals. That approach has grown into teams serving the Tri-Cities, Las Vegas, Louisville and Nashville, with 180+ client accounts and about 25,000 endpoints under management.
Two goals guide everything we do: keep you running, always, and make your job easier, not harder.
- Keeping businesses running
- 10+ yrs
- Client accounts supported
- 180+
- Endpoints under management
- 25K+
- Average response time
- <15min
What we stand for
We strive to be different.
Innovative
We use creativity to solve problems within your budget, not just the vendor playbook.
Professional
Prepared, respectful and accountable, on site and on the phone.
Thorough
You shouldn't have to call twice. We fix it right the first time, and document it.
Honest
No finger-pointing, no excuses, and no billing you for our learning curve.
Where we are
Four metro areas. One standard.
Compliance experience
Ready for the questions auditors ask.
- HIPAA
- PCI DSS
- SOC 2
- CMMC / NIST 800-171
We're also a Verified Toast Advocate and partner with Microsoft, VMware, Veeam, Sophos, SonicWall, Dell, Lenovo, HPE Aruba and more. See our partners.
Ready for IT you don't have to think about?
Book a free 15-minute consultation. We'll review where you are, what's at risk and what it would take to fix it.