Incognito IT | IT Support Made Easy | Tri-Cities, WA
  • Our Address
  • 5219 W Clearwater Ave, Ste 13, Kennewick, WA 99336
    101 North 7th Street, Louisville, KY 40202
    555 Marriott Drive, Suite 315, Nashville, TN 37214
  • Working Hours
  • Mon - Fri 7:00 AM - 6:00 PM
    24x7x365 On-Call Availability


Your Business Deserves Simple

Managed IT Support

We know your IT Infrastructure can be a major headache! Kick back and relax, we’ll take care of IT for you.

Your Business Needs Practical

IT Project Management

Helping out your IT staff or just coordinating one project, we’ll see it through start-to-finish!

Your Business Needs Inspired

Network Auditing & Design

This stuff is complicated. Let our expert technicians handle the hard work for you. Those geeks love a challenge.


We believe that your IT Infrastructure is one of the most important assets of your business. That's why we take extreme pride in offering services designed not around our convenience, but around your business's efficiency and growth.

Virtual CIOs

We provide access to an experienced staff member (vCIO) specifically trained in how to manage the “Business Side” of IT Infrastructures.

Vendor Management

We know all the vendors you work with are awesome. But it can be hard to keep them all straight! We’ll stay in touch with all of them for you.

24x7x365 Support

Server Crash? Network Outage? Our people work late nights so that you don’t have to. Chances are, the issue will be resolved before you even clock in the next morning.

Remote Management

Long gone are the days of waiting for your IT guy to wander down to your office. Our technicians can gain access to your systems remotely within seconds!

Helping Businesses Use IT to Create Efficiency and Grow Fast!

IT Management, though complicated, really only has two goals:
1) Stay Running, Always.
2) Make My Job Easier, Not Harder.

We take these goals seriously. In fact, we require that all of our staff are passionate about what we do! You won't find anyone in our offices that is 'just there for the paycheck'. We find that our customers' systems stay up longer, are built more efficiently, and just work better than if we were to just 'fill seats'!

Hours of Uptime Supported
Environments Supported
Late Nights Worked
Energy Drinks Consumed

Frequently Asked Questions

How Quickly Can I Initiate a Project ?

Where Are Your Staff Based ?

Our staff work from our headquarters office in Kennewick, WA; or from one of our satellite offices in Nashville, TN, Louisville, KY, or Las Vegas, NV.

What Are The Fees For Your Services?

If you’re just looking for hourly service, our rates are $150/hr during the business day, (7 AM – 6 PM PST) and $225/hr for after-hours support. For IT Management customers, our rates are defined based on business needs, and not a one-size-fits-all approach. Need more info? Give us a call ...

Our Business Is Making Your Business Easier.

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    Want to Book An Appointment?

    If you don’t want to take the time to email back and forth, and are just ready to chat with one of our vCIOs about adding efficient IT services to your business’ arsenal…

    Click below to book an appointment with our staff:

    Just select “15 Minute Sales Call” and one of our talented account managers will contact you at the designated time!