FAQ
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Frequently asked questions
How quickly can we get help?
Our average response time is under 15 minutes, and engineers are on call 24×7×365 for urgent issues.
How quickly can a project start?
How quickly can you give us a call? We ask for 24 hours’ notice for most work, but can mobilize within an hour or two when it’s urgent.
Where are your staff based?
Our headquarters is in Nashville, TN, with an office in Kennewick, WA, and teams serving Las Vegas and Louisville. We support businesses remotely nationwide, and can get a technician on site anywhere in the U.S. within 24 hours.
How is pricing structured?
Managed IT is a fixed monthly fee per user. Projects are quoted up front. We take on a small number of approved hourly clients; contact us to ask whether we have room.
We already have an IT person. Can you still help?
Yes. We often work alongside internal IT, covering after-hours, security, monitoring and big projects, so your team can focus on what they do best.
Can you help us with HIPAA, PCI, SOC 2 or CMMC?
Yes. We implement and document the technical controls these frameworks require and work alongside your auditors and assessors.
Do you sell hardware and software?
Yes. We source, configure and install equipment from partners including Dell, Lenovo, HPE Aruba, Sophos and SonicWall, plus Microsoft licensing.
Do you work with restaurants?
A lot. We’re a Verified Toast Advocate and handle the networks, Wi-Fi, PCI segmentation and support behind restaurant POS systems.
What should we do if we think we’ve been hacked?
Call (833) 805-0911 right away, any time. Don’t power devices off, delete anything or pay a ransom before talking to us.
Ready for IT you don't have to think about?
Book a free 15-minute consultation. We'll review where you are, what's at risk and what it would take to fix it.