Managed IT Support
Your IT department, without the overhead.
Full-service IT support for small and mid-sized businesses: we become your IT team (or back up the one you have) for a predictable monthly cost.
What you get
Support that answers fast and fixes it right.
- Average response time under 15 minutes
- Fixed monthly pricing per user
- 24×7×365 on-call for after-hours emergencies
- Fully documented environment, so nothing lives in one person’s head
- Keeping businesses running
- 10+ yrs
- Client accounts supported
- 180+
- Endpoints under management
- 25K+
- Average response time
- <15min
What's included
Managed IT Support, covered end to end.
Help desk
Phone, email and portal support from engineers who already know your environment.
Proactive monitoring
Servers, workstations and network devices watched around the clock; most issues are fixed before anyone notices.
Patching & maintenance
Operating system and third-party updates tested and applied on a schedule that suits your business.
Remote & on-site support
Secure remote sessions for speed, and technicians on site across our service areas when hands are needed.
Onboarding & offboarding
New hires ready on day one; departing staff locked out the moment they leave.
Vendor management
We deal with your ISP, phone, printer and software vendors so you don’t have to.
Co-managed IT
Already have IT staff? We add depth, after-hours coverage and specialist skills alongside them.
Asset & lifecycle tracking
Know what you own, when warranties end and what needs replacing next year.
Getting started
Four steps, no pressure.
- 01
Free assessment
A vCIO meets with you, on site or remotely, to understand your systems, frustrations and plans.
- 02
Report in 48 hours
A written summary of what we found, a recommended plan and a basic budget, at no cost.
- 03
Onboarding
We document your environment, secure the basics and set up monitoring before we take the wheel.
- 04
Ongoing partnership
Day-to-day support, proactive maintenance and regular reviews with your vCIO.
Questions
Managed IT Support: questions
How is managed IT priced?
A fixed monthly fee per user, covering all of that person’s devices. Projects and hardware are quoted separately, so there are no surprise bills for routine support.
Can you work with our existing IT person?
Yes. Co-managed IT is common: we take the monitoring, patching, after-hours and specialist work, and your staff keep the parts they know best.
What happens after hours?
Our engineers are on call 24×7×365. Call our main line for urgent issues outside business hours.
Ready for IT you don't have to think about?
Book a free 15-minute consultation. We'll review where you are, what's at risk and what it would take to fix it.