This policy explains what information Incognito IT, LLC (“Incognito IT”, “we”, “us”) collects through incognitoit.com, how we use it, and the choices you have. It applies to this website only. Services we provide to clients are governed by our Terms & Conditions and client agreements.
Information we collect
Information you give us. When you fill in a form (contact, consultation, Toast referral, careers) or email or call us, we collect what you provide, such as your name, company or restaurant name, email address, phone number, city and your message.
Information collected automatically. Like most websites, our servers and our network provider record basic technical information such as IP address, browser type, pages requested and timestamps, to deliver the site, keep it secure and diagnose problems. We use Cloudflare Web Analytics, which measures visits without cookies and without tracking you across other sites.
Bot protection. Our forms use Cloudflare Turnstile to tell people from automated spam. Turnstile processes limited technical signals from your browser for that purpose only.
We do not use advertising cookies or sell your personal information.
How we use your information
- To respond to your enquiry and provide the information or services you ask for.
- To route your request to the right team (for example support, sales or billing) in our ticketing system.
- For Toast referrals: only with the consent you give on the referral form, to submit your details to Toast, Inc. as a written referral through the Toast Advocates program. Incognito IT may receive a referral reward from Toast.
- To schedule appointments you book with us.
- To keep this website and our systems secure, and to prevent abuse.
- To meet legal obligations.
We will only send you marketing email if you ask us to, and every marketing email includes a way to opt out.
Who we share it with
We share information only as needed to do the things above:
- Service providers that run parts of this website and our operations on our behalf, such as Cloudflare (website delivery, security, analytics and bot protection), our appointment scheduling provider, and our email and ticketing systems. They may use the information only to provide their service to us.
- Toast, Inc., for Toast referrals, and only when you consent on the referral form.
- Authorities, when required by law, or to protect the rights, property or safety of Incognito IT, our clients or others.
- A successor organization, if Incognito IT is involved in a merger or acquisition.
How long we keep it
We keep enquiry and referral information for as long as needed to respond, provide services and keep reasonable business records, then delete or anonymize it. Server and security logs are kept for a limited period.
Security
We protect this website with encryption in transit (HTTPS), strict security headers and a hardened server that holds no credentials for our internal systems. Form submissions are verified and passed to our internal systems over authenticated, encrypted connections. No method of transmission or storage is completely secure, so please do not send passwords, payment card numbers or health information through our website forms.
Your choices and rights
You can ask us to:
- tell you what personal information we hold about you,
- correct it,
- delete it, or
- stop contacting you.
Email Help@incognitoit.com or call (833) 805-0911. Depending on where you live, you may have additional rights under state privacy laws; we’ll honor requests as those laws require.
Children
This website is intended for businesses and is not directed to children under 13. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
Contact
Incognito IT, LLC 8350 W Grandridge Blvd, Ste 200, Kennewick, WA 99336 (833) 805-0911 · Help@incognitoit.com